Returns & Exchanges

When you buy something from Mona, we hope you will love it!

However, if it is not quite what you want, then you are welcome to return your item(s) as long as it is not something custom made. For custom made items, we offer free alternations if needed. Your satisfaction is our priority - always.

Please note that there may be slight variations between each design due to the handmade nature of all of our pieces, and the difference between the batches of materials used or one of a kind details.

Please feel free to contact us at monabocca@gmail.com prior to purchasing with any questions you may have about an item.

Because of the personal nature of earrings, we are not able to accept returns on earring designs unless there is a defect in the workmanship. Custom orders are not eligible for refunds, but we are happy to work with you if there are any concerns with your order (additional material and labor fees may apply). Custom design fees are non-refundable.

To initiate the return process, please contact us within 7 days of receipt at monabocca@gmail.com. Once we have authorized the return and received the merchandise, we will issue your choice of either a refund or exchange. Items must be returned in their original condition and packaging.

Shipping costs are non-refundable and customers are responsible for the return shipping, except when the reason for the return is an issue with the workmanship of an item, or if it has been damaged in transit.

Cancelling an order

The United Kingdom’s Distance Selling Regulations give you the right to cancel your order for any item purchased from Mona Bocca, for a full refund. as long as it is not a custom made item and the production has already started. To cancel an order:

  • Email us at monabocca@gmail.com, within 24 hours clearly stating your order number, name and address.

  • If your order has not been shipped, we will do our best to cancel the order immediately and issue a refund (please allow up to 14 days for this to appear in your account.)

  • If your order has been dispatched, please return it on receipt of your items.